Changes to the length of a ride or the meet time of a reservation need to be made 24 hours prior to the original time set for the reservation, or else the full charge for the reservation will be charged to you.
Any cancellations must be made 24 hours prior to the reservation time that was originally set up or the full charge for the transportation will be charged to you.
Cancellations also cannot be made via email or voice message. If you’re unable to reach an operator the first time you call please continue to call & someone will answer shortly as our operators are busy at times with other clients. A representative will answer as soon as they’re free in order to take your cancellation down.
Chargeable cancellations excludes delayed or canceled flights by the airline. Our dispatchers monitor two different flight tracking systems. If a flight is delayed or cancelled for an airport arrival reservation we will be aware at the earliest possible time and will not dispatch a driver until that flight has a secure arrival time.
We realize that flight delays and cancellations happen & most are out of our clients control. We adjust our schedule and guarantee a driver meet whenever your flight arrives.
Our priority is for you to have a safe, convenient & comfortable flight and connect easily with our driver after you arrive. Leave your cell phone on as you deboard your plane so our driver can call or text you.
